SUBMIT YOUR
FILE ONLINE
Accidents and losses can happen outside of a 9-to-5 schedule. Fortunately, our form is available around the clock. Once filled, you can send it to our teams and they will process your request at their earliest convenience.
All submissions must be completed in a single session. Before you start the process, make sure you have all the required documentation handy. Got any questions or concerns? Please read our FAQ.
Have any questions on submitting a file to CEP Forensic?
How do I submit a file to CEP Forensic?
You may submit your file in one of the two ways outlined below.
- Submit a file online using our form. We will process your request within 1 to 2 business days.
- Email us all of the information regarding your file at info@cep-experts.ca.
- You may also phone us at one of our local office numbers. Our team will be able to answer all your questions.
No matter the option you choose, our team is there to guide you through every step of the process.
What documents should I have handy before starting my submission?
Make sure you have all relevant documents and information ready before starting the process. These include:
- Complete address and date of the incident
- File number
- Insurer policy number
- Insured person’s contact information
- Description of the accident or loss
Would you like to send us supporting documents?
Once your submission is processed, a team member will email you instructions on how to attach documents, photos or videos to your file.
What should I do if I encounter issues with the submission form?
Should you experience technical difficulties with the form or have any questions on that matter, feel free to email us at info@cep-experts.ca. Our team will be glad to help you.
Once my file is submitted, what response time should I expect?
Our usual response time is 1 to 2 business days following the submission of your form.
If you require immediate assistance, use one of the two following options:
- Between 9 a.m. and 5 p.m., visit our Contact Us page.
- Outside of these hours, please call our emergency helpline.
Can I save a submission that’s in progress and finish it later?
Once your submission is started, you must complete it in a single session. Make sure you have all the required documents and enough time to fill out the form all at once. If you need help, email us at info@cep-experts.ca. Our teams will be glad to help you.
What are the next steps after I submit my file online?
Once you have submitted your file online, our team will process your request within 1 to 2 business days. We will get back to you to proceed with the next required steps.
Need help outside of business hours?
Please call the emergency helpline for your province or territory:
Northwest Territories, Nunavut, Yukon, Alberta, Saskatchewan and Manitoba: 877 244-6251 ext. 1
British Columbia: 877 244-6251 ext. 1
Ontario: 855 404-0237 ext. 1, or 866 521-1668 ext. 1 (Ottawa)
Quebec: 855 622-4480 ext. 1, or 877 686-0240 ext. 1 (Montreal)
Atlantic provinces: 888 801-8869 ext. 1